It’s unrealistic to expect your work place to always be 100% incident-free. Injuries, illnesses, accidents and near misses can and do happen. It’s important that when they do happen, you and your employees take the time to review and learn from these incidents.
Depending on the nature, severity and complexity of the incident, it might be as simple as chatting to staff after the event to establish what went wrong, the corrective action required and how it can be prevented from happening again. One method is to develop a notification, which can be distributed as a ‘Lessons Learned’. This simple one page circular that can be shared openly within the company can also help in delivering the message of what went wrong and how to prevent similar incidents occurring in the future.
The lessons learned should contain a brief description of:
- What happened and the actual/potential loss
- Key contributing factors/critical factors
- Direct and system causes
- Corrective actions
- Key lessons learned
A formal way of recording incidents would be to keep an ‘Incident Register’ and to use it as part of your in-house follow ups and HSE discussions. It can also be referred to for management reports and to identify trends. The register should be saved in a central shared folder.
The incident register should include:
- Near misses
- Occupational illnesses (or signs of such illnesses)
- Who was involved or affected
- What happened
- Where and when it happened
- What happened after the event
Always remember, in case of a serious workplace incident within the DMCC Free Zone (which either requires a person to seek medical attention or any dangerous occurrence with the potential to cause serious harm / loss or substantial property damage), it is a mandatory requirement to report that incident to the DMCC Authority by the following means:
- Immediate Notification by phone to the DMCC Emergency Number 04 423 999
- Complete and submit the incident notification report to DMCC within 24 hours of the incident toHSE@dmcc.ae
This article is written by Paul Sumner, DMCC Senior HSE Manager.